LovelyKey Inc. ("LovelyKey", "we", "us" or "our") operates the LovelyKey mobile application and AI-powered keyboard service (the "Service"). This Privacy Policy explains how we collect, use, store, share and protect personal information when you use LovelyKey in regions outside China.

By using LovelyKey, you consent to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

Account & Profile Data

When you register: name, email address, device identifier.
Optional social login: profile information from third-party providers (e.g. Google, Apple).

Usage Data

Keyboard inputs: text you type or paste for AI reply generation.
App events: features used, buttons tapped, error logs, performance metrics.

Privacy Protection: Sensitive information such as passwords, payment card numbers, or health data is never collected, stored, or transmitted.

Content & AI Interactions

Original messages you copy into LovelyKey.
AI-generated replies returned by our models.
Metadata: timestamps, model version, token usage.

Device & Connection Information

Device type, OS version, app version, IP address, language settings.

Optional Media & Settings

If enabled by you: microphone (for voice-to-text), photos (for custom themes).
Your appearance and preferences (themes, font settings).

2. Legal Bases for Processing (GDPR)

We process your personal data based on the following lawful grounds:

Contract necessity: to provide and maintain the Service.
Consent: for marketing, promotions, and optional features.
Legitimate interests: to improve the Service, ensure security, prevent abuse.
Legal obligation: to comply with applicable laws.

3. How We Use Your Information

Provide & maintain the Service: authenticate users, generate AI replies, customize your keyboard.
Improve the Service: analyze usage patterns, debug issues, refine AI models.
Communicate: send important updates, newsletters (with your consent), respond to support requests.
Protect rights & safety: detect abuse, enforce terms, comply with law.
Marketing & promotions (with consent): send offers, surveys, and special content.

4. Sharing & Disclosure

We do not sell your personal information.

We may share data with:

Service Providers

Cloud hosting, analytics, customer support, push notifications, AI model providers (e.g. OpenAI, Anthropic).

Affiliates & Business Partners

For joint promotions or integrations, under confidentiality agreements.

Legal & Safety

When required by law or to protect rights, property, and safety.

Corporate Transactions

In connection with a merger, acquisition, or sale of assets, under confidentiality agreements.

5. International Data Transfers

Your data may be transferred and processed outside your country of residence, including in the United States and other jurisdictions, where data protection laws may differ. We take appropriate safeguards (e.g. standard contractual clauses) to ensure adequate protection.

6. Third-Party AI & Analytics

AI Providers:

Your copied text and settings are sent to third-party AI providers (e.g. OpenAI) to generate replies. These inputs are not stored beyond the processing session.

Analytics:

We use tools such as Google Analytics and Firebase to measure app performance and improve user experience.

7. Cookies & Tracking

We and our partners may use cookies and similar technologies to collect usage data, remember preferences, and serve personalized content. You can disable cookies in your browser or device settings, but some features may not work properly.

8. Data Retention & Security

We retain personal data only as long as necessary to provide the Service or comply with legal obligations.

Security Promise: Keyboard inputs and AI interactions are not stored permanently.

We apply industry-standard safeguards (encryption in transit and at rest, access controls) to protect your information.

9. Your Rights

Depending on your region, you may have the right to:

Access, correct, delete, or export your personal data.
Object to or restrict processing.
Withdraw consent at any time (for processing based on consent).

California residents (CCPA/CPRA): You have the right to opt out of "sale or sharing" of personal data. Although we do not sell your information, you may contact us to exercise this right.

To exercise any rights, contact us at julovings@gmail.com

10. Children's Privacy

We do not knowingly collect data from children under 13 (or under the age required by local law, e.g. 16 in the EU). If you believe we have collected such data, please contact us to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted in the app or on our website, with the "Last updated" date revised.

12. Contact Us

If you have questions or concerns, please contact us:

📧 julovings@gmail.com